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As an ISO 9001:2000 certified manufacturer, we adhere to the rigorous quality standards and test procedures necessary to ensure compliance with your performance specifications.
The following guidelines set forth the methodology we have found most useful for effectively working with our Contract Manufacturing clients:
The Beginnings of a Relationship
- At the beginning of any relationship, there has to be a means of determining whether or not the two parties understand and can work with each other.
- A Contract Manufacturing arrangement should not be approached as a simple arrangement between a buyer and seller of services.
- Our experience is that the degree of cooperation and understanding that is necessary to successfully create a winning program requires that both parties spend time at the beginning to get to know each other and make sure there is a meeting of the minds.
- In order to encourage this, we strongly recommend that our customers plan on visiting our manufacturing facility in Hong Kong for meetings with the management and engineering staff who will be heading up your program.
The First Quotation
- Often, we have found that the best way to begin the process of building a relationship is with a preliminary quote for your product.
- This allows our two companies to mutually determine whether or not there is a good fit with each other and it gives you an opportunity to assess our capabilities and levels of expertise.
- We have found that this is the best method by which you can judge our understanding of the technology needed for your project and the level professionalism of our responses.
- Under "Quotation Requirement" which indicates the types of documentation we need in order to perform a detailed quotation for your project.
- Since your project is a matter of extreme importance and we wish to treat it with the same level of care as you treat it yourself, we encourage the use of a formal Non-Disclosure Agreement to protect the confidentiality of your design.
- We can provide a sample of such an agreement if you do not already have such a document developed.
Continuing the Dialog Once we receive the materials for the quote package, our marketing staff organizes a response by working closely with our purchasing, project engineering, and industrial engineering staffs. At this time, a temporary project engineer is assigned to your project to oversee all technical questions and make sure that we understand your project.
The Quote
- The result of our investigation is a detailed quote providing a price, lead time, anticipated test procedures, and the expected tooling costs for your project.
- This will include any questions or conditions and assumptions which we used in the development of the quote.
- We will generally provide a listing of the high cost components and the items with the long lead times which dictate the final lead time for production.
- This quote is given to you for your review and to begin the discussions on your project.
Reaching a Decision
- We encourage extensive dialog on the details of the quote between our clients and our factory.
- Often, it is possible to obtain a better view of the project from a perspective of cost reduction and manufacturability after the completion of a quote for production.
- This is the best time to enter serious discussions about the details of working together to manufacture your project.
- We encourage to reduce pricing by sharing information on alternative sources for components or different approaches to the design of the product.
- If we can reach agreement on all of the key elements, we mutually decide to enter into the contract manufacturing relationship and begin the steps to formalize the agreement through Purchase Orders, Letters of Credit, Manufacturing Contracts.
Beginning Production
- Once an agreement is reached, we proceed with the planning and implementation of the product detail design, tooling & production of your product.
- Communication intensifies and we encourage direct customer service and engineering links with us via Emails as we work together to successfully bring your product to market. ?
Process
- Control begins with a well-constructed plan. That’s the foundation of our Process. We build it into every step of the process.
- Our Process organizes, focuses, tracks and controls the development activities to achieve reliable and predictable product performance, project budget and schedule performance and produce a solid regulatory compliance package.
In the competitive R&D and OEM marketplace, Here below is an outline of the Development Process :-
| 1 | Customer Objectives | We act as an extension of your team, every aspect of your project is guided by your company's objectives. Your objectives are where we begin. They are the measure against which we evaluate the progress and success of your project | | 2 | Requirements & Specification | Ontex assembles team members expert in engineering, manufacturing, quality control sections to capture product information in this important initial step. Based on year of experience, they know what questions to ask to develop the most complete picture of what you envision your product to be. From function to performance & packaging. We analyze the design, its intended use and a systematic identification of possible risks. Unacceptable risks can be eliminated and risks that can be managed are documented. | | 3 | Development Plan & Costing | The Development plan defines the appropriate resources and steps needed to complete tasks in a controlled and timely manner including technical risks, schedule & scheduled risks, milestones, personnel, and capital resources. | | 4 | Validation Plan | The validation plan outlines how we will confirm that the design meets defined user needs and intended uses, as well as defined operating conditions. Each requirement should be able to be varified by an objective method of analysis, inspection or testing. | | 5 | Concept Analysis & Research | This is the juncture where concepts are created, evaluated and selected based on objective criteria. To assist in this effort, we use state of art software to create 3-D solid models and rapid prototying techniques. | | 6 | Architecture Design & Feasibility Analysis | This is the point at which the product's structure is engineered, keeping in mind what has been learned and documented in previous steps and taking care to address high-risk issue. | | 7 | Detailed Design | This step evolves the Concept and Feasibility models into working prototypes. Detailed drawings, specifications, bill of materials and inspection documents are prepared. | | 8 | Process Design | To ensure that the product consistently meets its requirements, we also design and document the manufacturing process with the product design ensure that the product is manufacturable and testable. | | 9 | Design Validation | This documented and comprehensive examination of the product design evaluates the form, function, performance and quality aspects of the product with respect to the requirements, risk analysis and user needs. We do drop test, temperature test etc. And take all necessary safty requirement into desgin consideration. Also these may be served as your evaluation sample for Mass Production approval. | | 10 | Pilot Production | The successful transfer of new product from design to manufacturing includes a comprehensive Pilot Production program. In this step, the verified design is manufactured under the controlled process that has been developed for it. Limited Pilot productiion provides the opportunity to further refine the processes so that a quality product can be consistently manufactured. Also these manufactured products will be subject to various in house Quality test and send to outside Lab for testing to conform the certification requirements. | | 11 | Final Validation | Before a design can be release to full production, we confirm by objective evidence that the product can be consistently manufactured to meet the specification. We also need to got all external Lab report to confirm we meet the international standards. Finally we need your officical approval to start Mass Production. | | 12 | Full Production | Components are inspected by IQC, stock control and issue into production floor for manufacturing. In process QC will inspect product at each critical stage and final packing. Our Out Going QA will sample check each lot on your behalf to make sure Quality are up to Standard. Our ISO compliant manufacturing facility will make and ship your products. | | 13 | Delivery | Our shiping staff will coordinate with your customer service to ship the goods on time to specified location. |
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