It is the commitment of Ontex to design, fabricate, market, distribute, and service innovative products with consistently high quality such that they will reliably perform their intended function(s), and continually improve the effectiveness of the Quality Management System.
Our factories meet the ISO9002, or QS9000 Quality Standards and as well as implementing a rigorous in-house set of quality procedures and standards to assure consistent production and quality levels.
Our Manufacturings utilize the latest equipment, process technology and engineering support to accurately translate your specifications to reliable parts at the lowest cost possible:
To facilitate this commitment:
- We will strive to promptly deliver complete customer orders for standard products to our customers.
- Whenever possible, profitable, and required, we will adapt our standard products to the varied needs of our customer.
- When requested and deemed profitable, we will design and manufacture new products that are consistent with the Company's core competencies and abilities.
- We will strive to minimize warranty returns as a percentage of sales.
- We will minimize current production (in-process) rework and scrap costs.
- We will strive to improve customer satisfaction by tracking and reviewing customer complaints
- We will strive to improve our products, internal processes, and testing, by monitoring first-time-pass results.
- We will ensure that all of our products are consistent with the public good and meet all applicable laws and regulations.
These objectives are understood by all employees and are monitored on a regular basis via our internal quality audit process and management review.
Inspection:
- AQL Sampling
- In process inspection
- Traceable tools for inspection
- In-house calibration standards
- ISO9000 procedure based tool maintenance schedule
Engineering Support:
- Engineering review
- First article analysis
- Standard translation assistance
- Setting up production and QC procedures
- Conducting strict material audition,
- Drawing conversion
- Re-design for fit for use of new manufacturing technologies
- Process control
- Final inspection before each shipment
As an ISO 9001:2000 certified manufacturer, we adhere to the rigorous quality standards and test procedures necessary to ensure compliance with your performance specifications.
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